Why Human Connection in Counseling Matters in the Age of AI
- Andrea Chapman
- Aug 27, 2025
- 2 min read
In recent months, technology has sparked a growing debate about the role of artificial intelligence in mental health support. While AI tools like ChatGPT have been praised for their innovation, they have also come under scrutiny for the risks involved when people seek emotional support from a machine instead of a professional counselor.
A recent Time Magazine article (2024) highlighted a lawsuit involving OpenAI after claims that its chatbot may have played a role in a tragic case of suicide (Time, 2024). The story raises difficult but important questions: What happens when individuals experiencing depression or suicidal thoughts turn to AI for guidance rather than to trained professionals?
The Limits of AI in Mental Health: While AI can provide general information, reminders, or even empathy-like responses, it is not a replacement for professional counseling. AI systems lack the human intuition, ethical responsibility, and clinical training needed to recognize and respond to the complex realities of trauma, depression, and suicidal ideation.
This is particularly dangerous when it comes to young people. Adolescents often need a safe and personal relationship with a counselor who can help them process emotions, develop coping skills, and intervene appropriately in crisis situations.
The Value of Professional Counseling: At Colorado Adolescent Counseling, our mission is to provide exactly what AI cannot: a human connection grounded in trust, compassion, and expertise. Whether a child is struggling with depression, anxiety, anger, or the effects of trauma, a therapist can adapt approaches in real time, ensure safety, and provide proven, evidence-based care.
Looking Ahead: Technology will undoubtedly continue to evolve, but stories like this lawsuit remind us of a critical truth: healing requires human connection. No AI system can replace the care, insight, and empathy of a trained professional dedicated to supporting young people in their journey toward resilience and hope.
References
Time. (2024, August 14). ChatGPT maker OpenAI sued over man’s suicide. Time.